Terms of service.

TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of www.stonequestconsulting.com (the "Site"). This Site is owned and operated by StoneQuest Consulting Corp. This Site provides business consulting services.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.

Intellectual Property

All content published and made available on our Site is the property of StoneQuest Consulting Corp. and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Site.

User Contributions

Users may post the following information on our Site:

  • Public comments.

By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.

Sale of Services

These Terms and Conditions govern the sale of services available on our Site. The following services are available on our Site:

  • Business Consulting Services.

The services will be paid for in full when the services are ordered. These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk. We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Payments

We accept the following payment methods on our Site:

  • Credit Card;

  • PayPal; and

  • Debit.

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Payment Service Providers:
We use Stripe to manage all payments and provide the option of payments with PayPal Business. By using our Site, you agree to comply with the terms and conditions of these payment providers. Please refer to Stripe’s and PayPal’s terms and conditions for more information.

Refunds

Payments for services, including Add-Ons, are non-refundable once the service has been provided. If you have any questions or concerns about your payment, please contact us directly at info@stonequestconsulting.com. No-shows will be offered the opportunity to reschedule for free but are not eligible for a refund, except in cases where a reasonable reason is provided.

Guarantees

We provide the following guarantees on our Site:

  1. Satisfaction Guarantee: If you are not satisfied with the quality of our initial consultation or any add-ons, let us know within 7 days, and we will provide a satisfactory resolution.

  2. Confidentiality Guarantee: We guarantee the confidentiality of all information shared during our consultations. Your business details and documents will be kept secure and will not be disclosed to third parties without your consent.

  3. Deliverables Guarantee: We guarantee that all agreed-upon deliverables will be provided within the specified timeframes. Should any delays occur, we will communicate them promptly and take necessary steps to expedite delivery.

Consumer Protection Law

Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

StoneQuest Consulting Corp. and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless StoneQuest Consulting Corp. and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities, and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Commonwealth of Puerto Rico.

Dispute Resolution

Subject to any exceptions specified in these Terms and Conditions, if you and StoneQuest Consulting Corp. are unable to resolve any dispute through informal discussion, then you and StoneQuest Consulting Corp. agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and StoneQuest Consulting Corp. The costs of any mediation or arbitration will be shared equally between you and StoneQuest Consulting Corp.

Notwithstanding any other provision in these Terms and Conditions, you and StoneQuest Consulting Corp. agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

StoneQuest Consulting Corp.
+1 (787) 565-9959
info@stonequestconsulting.com
1 Calle Munoz Rivera Unit 117, Juncos, PR 00777-3154

You can also contact us through the feedback form available on our Site.

StoneQuest Consulting Corp. Initial Consultation Terms

By booking an initial consultation appointment with StoneQuest Consulting Corp., you agree to the following terms and conditions. These terms are designed to ensure a clear understanding of our services, expectations, and client responsibilities. This initial consultation is for evaluation purposes only and does not represent any commitment or obligation beyond the scheduled session.

Pre-Appointment Preparation

Clients are encouraged to prepare relevant documents and information to maximize the effectiveness of the consultation. This preparation will facilitate a more productive session but is not mandatory. The absence of documents will not prevent the appointment from taking place.

Add-Ons Terms & Conditions

Clients have the option to enhance their consultation experience with Add-Ons. Each Add-On is subject to the specific terms listed below:

  • Add more participants from your team: Additional participants can join the meeting starting from the third person onwards.

  • Extend the time: An additional 30 minutes can be added to the session.

  • Checklist template: The checklist template will be provided via email within 24 hours of booking the appointment.

  • Detailed meeting summary: The summary will be delivered within 3 business days after the appointment.

  • Visit multiple locations: Additional locations must be specified at the time of booking, and any changes should be communicated at least 24 hours before the appointment.

  • Request an Undercover Visit: Include a follow-up meeting within 10 calendar days to discuss findings and provide a detailed report.

Each Add-On fee is non-refundable once the service has been provided. Add-Ons must be selected and paid for at the time of booking.

Cancellation and Rescheduling Policy

Currently, StoneQuest Consulting Corp. does not charge any cancellation fees. However, this policy may change in the future, and fees might be implemented after a certain period.

Clients are encouraged to reschedule appointments at their earliest convenience if they are unable to attend the scheduled session. Rescheduling can be done through the initial confirmation email or by contacting our office directly.

Liability

StoneQuest Consulting Corp. is not liable for any direct, indirect, incidental, or consequential damages resulting from any advice, recommendations, or strategies provided during the consulting sessions. Our goal is to provide the best possible guidance based on the information available, but the final decision and implementation lie with the client.

Client Responsibilities

Clients are responsible for providing accurate and complete information to ensure effective consulting sessions. Timely provision of documents and relevant information is crucial for maximizing the benefits of our services.

Non-Disclosure Agreement

Appointments will require signing a Non-Disclosure Agreement (NDA) before the meeting starts to ensure the confidentiality and protection of all shared business information.

Pilot Phase Discount

A 15% discount for our Pilot phase has already been applied to all bookings. This discount is automatically reflected in the pricing at the time of booking and is designed to offer additional value to our clients during the initial phase of our service rollout.

HIPAA Compliance

Please note that we cannot accommodate businesses that require HIPAA (BAA) compliance. If your business falls under this category, kindly refrain from making an appointment, as we are not equipped to handle HIPAA-compliant engagements at this time.

Governing Law

These terms and conditions are governed by the laws of Puerto Rico. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Puerto Rico.

Acceptance of Terms

By booking an appointment with StoneQuest Consulting Corp., you acknowledge that you have read, understood, and agree to these terms and conditions.

Terms & Conditions for Pilot Website Version

Limited Functionality Disclaimer

We aimed to create a website that delivers an immersive, robust, and innovative experience with advanced features for all our customers. However, we unexpectedly faced development and scalability limitations with the initial Software Provider we chose to build this experience. After careful consideration, we decided to launch this site as a 'Pilot' version with limited functionality, design, features, pages, and services, while we diligently work on a new and improved version on another Software Provider that offers the scalability we require to move forward with the designs and features we know are important for our clients.

Site Modifications

During this pilot phase, we may update, modify, or remove certain features and services as needed. These changes are necessary to enhance your experience and ensure that we can deliver the high-quality services we aim for.

Contact Details for Pilot Feedback

Your feedback is valuable to us. If you encounter any issues or have suggestions, please contact us at:
StoneQuest Consulting Corp.
+1 (787) 565-9959
info@stonequestconsulting.com
1 Calle Munoz Rivera Unit 117, Juncos, PR 00777-3154

Terms & Conditions for Business Advantage Programs

Referral Program Terms and Conditions

By participating in our Referral Program, you agree to the following terms and conditions. These terms are designed to ensure a clear understanding of the program, its benefits, and your responsibilities.

Eligibility

You are eligible to participate in the Referral Program if you are currently receiving our services or if we have completed a service for you.

Program Benefits

For each successful referral, you will receive a 15% discount on premium components, future services, access to exclusive market reports, or additional benefits. The discount applies once the referred business successfully engages our services.

Referral Process

To make a referral, you must provide the contact details of the referred business owner. The referred business must mention your referral when initiating contact with us. The referral will be considered successful once the referred business completes the engagement with our services.

General Conditions

  • The discount is non-transferable and cannot be exchanged for cash.

  • The discount must be used within three years from the date it is issued.

  • StoneQuest Consulting Corp. reserves the right to modify or terminate the Referral Program at any time.

Strategic Partnership Program Terms and Conditions

By participating in our Strategic Partnership Program, you agree to the following terms and conditions. These terms ensure a clear understanding of the program, the benefits, and your responsibilities.

Eligibility

You and your business friend(s) must decide to hire our consulting services simultaneously to be eligible for the Strategic Partnership Program.

Program Benefits

Each participating business will receive a 20% discount on the consulting services they hire. This discount applies whether the businesses choose the same service or different ones.

General Conditions

  • The discount is non-transferable and cannot be exchanged for cash.

  • The services must be contracted at the same time for the discount to apply.

  • The discount must be used within three years from the date it is issued.

  • StoneQuest Consulting Corp. reserves the right to modify or terminate the Strategic Partnership Program at any time.

Brand Ambassador Program Terms and Conditions

By participating in our Brand Ambassador Program, you agree to the following terms and conditions. These terms ensure a clear understanding of the program, its benefits, and your responsibilities.

Eligibility

You must have completed two or more of our services to become a Brand Ambassador.

Program Benefits

As a Brand Ambassador, you will receive a 25% discount on future services, early access to new services, and featured promotion on all our platforms. This includes our website, social media channels, and newsletters.

General Conditions

  • The discount is non-transferable and cannot be exchanged for cash.

  • The discount must be used within three years from the date it is issued.

  • StoneQuest Consulting Corp. reserves the right to modify or terminate the Brand Ambassador Program at any time.

Strategic Alliances Program Terms and Conditions

By participating in our Strategic Alliances Program, you agree to the following terms and conditions. These terms ensure a clear understanding of the program, the benefits, and your responsibilities.

Eligibility

This program is open to other business owners who wish to collaborate with StoneQuest Consulting Corp. to offer joint services.

Program Benefits

By creating an alliance with us, both parties will benefit from offering joint services. Additionally, if you choose to receive a service from us, you will get an exclusive 25% discount on our consulting services.

General Conditions

  • The discount is non-transferable and cannot be exchanged for cash.

  • The alliance must be formalized and involve a contract for one year.

  • The discount must be used within three years from the date it is issued.

  • StoneQuest Consulting Corp. reserves the right to modify or terminate the Strategic Alliances Program at any time.

By participating in any of these programs, you acknowledge that you have read, understood, and agree to these terms and conditions. If you have any questions or need further clarification, please contact us at info@stonequestconsulting.com.